Refund & Cancellation Policy

Subscription Cancellation

Schools may request cancellation of their subscription by contacting our support team within 7 days.

Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate payment
• Incorrect billing due to system error
• Payment processed without successful account activation

Non-Refundable Services

The following are generally non-refundable:

• Subscription fees after service activation
• Custom development
• Training services
• Data migration services
• Domain registration
• Third-party integrations

Refund Processing

Approved refunds will normally be processed within 7–14 business days using the original payment method, subject to the payment provider's processing times.

Cancellation Effect

Upon cancellation:

• Access may continue until the end of the current billing period, unless otherwise agreed.
• Data retention will follow our Privacy Policy and applicable legal requirements.
• Export of available data should be completed before account closure.

Contact

For refund or cancellation requests:

Email: support@lorefy.in